Cancellation & Refund Policy
This policy explains how to request a booking change or cancellation and how approved refunds are processed.
Last updated: 28 July 2026
Requesting a change or cancellation
Contact us as early as possible on WhatsApp 0590238813 and include the booking reference. Changes depend on an alternative slot being available. A no-show or a request after the session starts does not automatically cancel the booking.
Refund eligibility
If Bowlo cancels or cannot provide the service, you may choose a suitable alternative or a full refund. Customer cancellation requests are reviewed based on when we receive them, service preparation already performed, and applicable law. Verified duplicate or incorrect charges will be refunded.
How refunds are paid
An approved refund is returned to the original payment method through MyFatoorah. Posting time depends on the bank or card network. Bowlo will never ask for the full card number or CVV to process a refund.
Disputes
Send the booking reference and issue to bowlobowling99@gmail.com or WhatsApp. We will review the booking and payment record and respond after verification. This policy does not limit mandatory consumer rights under applicable law.